Partner Support

Partners

Partner Services & Support

partner Support

ERP Partner Support

Providing post-enablement, implementation assistance to our Solution Providers and Alliance Partners

A SuiteLife Component

As a OmniERP Partner, ensuring your customers have the right solution they need to run their business is essential. Whether you encounter complex issues during OmniERP implementations or simply have general questions, OmniERP’s Support program provides you the assistance you need, when you need it.

SuiteLife: Demo & Delivery

Provides assistance on critical issues associated with their instance of OmniERP. With Premium Support under SuiteLife, a partner can log cases for their own production environment. Partner practitioners also have the option of logging cases on behalf of their customers as long as the customer has a valid Premium Support license and have authorized the partner practitioner as an authorized caller.

OmniERP Advanced Partner Support (APS)

Provides you with functional and technical consultation to answer your questions and ensure you are providing the best services to your customers. With APS, Partners receive assistance with configuration guidance, performance management and release planning for all OmniERP solutions including SuiteCloud, SuiteScript, SuiteCommerce, data conversion and platform integrations.

ERP Provides the Support you need

Telephone & Case Submission

We make it easy for you to contact us. By telephone or case submission, OmniERP’s Premium Support provides 24×7 access to technical resources for assistance with your production instance.

Leverage OmniERP Expertise

From product expertise to data migration, leverage OmniERP’s experts for assistance when you need it, ultimately improving expertise within your organization and reducing implementation time.

Performance Assistance

With load testing, scalability assessments and other performance services, OmniERP’s Partner Support program delivers the performance assistance needed to ensure customer success.

Single Point of Contact

SuiteLife and SuiteLife Enterprise partners get responsive results from a designated Engagement Manager, a single point-of contact who facilitates your support activities.

Premium and Advanced Partner Support available

You can also utilize Premium Support during a customer implementation as an authorized caller on behalf of your customer if they have Premium Support.

Partner Support Services	Premium Support	Advanced Partner Support
24/7 Emergency Support Assistance
Online Case Submission
Telephone Case Submission
Usage & Configuration Advisement
Product Expertise & Guidance
SuiteScript & SuiteCloud Development Advisement
Data Conversion Strategy
Performance Troubleshooting & Assistance
Release Guidance & Awareness
Unlimited Authorized Users

Resources

Data Sheet

Access specifications, features and benefits of OmniERP Services.